Freight and Shipping Policy
Updated Version 22nd February 2016
Updated Version 18th January 2015
Updated Version 11th September 2014
Original Version - July 2014
This page provides information about our Freight & Shipping Policy.
Please be aware that we only ship to customers within Australia, we are unable to ship overseas orders at this time.
We've tried to provide a fair, efficient, cost-effective and fast freight service that is simple for everyone to understand because we know that is what you want! We think we've done it but we are always keen to hear your feedback if you think things can be improved.
Depending on your location we will use either StarTrack, Australia Post or First Express to deliver your order. We have a good relationship with these carriers and trust them to do a reliable job getting your goods to you without damage or delay.
To find your freight and shipping cost (ex GST) first locate your order spend level from the sections below, then locate your delivery area within your spend level. The amount adjacent to your delivery area is your freight charge.
When you checkout from your shopping cart the freight and shipping charge which relate to your spend level and your postcode will automatically be added to your order.
These arrangements apply to all web orders - effective date Friday 1st March 2019
Note - freight charges for web orders will always be cheaper than for non-web orders of the same order value.
ORDER LEVEL 1
Delivery Area Freight & Shipping Charge
Brisbane Metro $12.50
SEQ Region 1 $12.50
SEQ Region 2 $12.50
Regional QLD – South $13.50
Regional QLD – Central $16.50
Regional QLD – North $16.50
Regional QLD – Far North $25.00
Regional QLD – West $25.00
Sydney Metro $22.50
Regional NSW – North $25.00
Regional NSW – South $25.00
Regional NSW – West $30.00
ACT $25.00
Melbourne Metro $25.00
Regional VIC $30.00
Adelaide Metro $30.00
Regional SA – Near $35.00
Regional SA – Far $40.00
Perth Metro $35.00
Regional WA – Near $40.00
Regional WA – Far $60.00
Northern Territory $60.00
Tasmania $60.00
ORDER LEVEL 2
If you spend more than $125.00 (excluding GST and fees) but less than $250.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:
Delivery Area Freight & Shipping Charge
Brisbane Metro $15.00
SEQ Region 1 $15.00
SEQ Region 2 $15.00
Regional QLD – South $17.50
Regional QLD – Central $18.50
Regional QLD – North $18.50
Regional QLD – Far North $30.00
Regional QLD – West $30.00
Sydney Metro $27.50
Regional NSW – North $30.00
Regional NSW – South $30.00
Regional NSW – West $35.00
ACT $30.00
Melbourne Metro $30.00
Regional VIC $35.00
Adelaide Metro $35.00
Regional SA – Near $40.00
Regional SA – Far $45.00
Perth Metro $40.00
Regional WA – Near $45.00
Regional WA – Far $70.00
Northern Territory $70.00
Tasmania $70.00
If you spend more than $250.00 (excluding GST and fees) but less than $500.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:
Delivery Area Freight & Shipping Charge
Brisbane Metro $20.00
SEQ Region 1 $20.00
SEQ Region 2 $20.00
Regional QLD – South $22.50
Regional QLD – Central $25.00
Regional QLD – North $25.00
Regional QLD – Far North $35.00
Regional QLD – West $35.00
Sydney Metro $32.50
Regional NSW – North $35.00
Regional NSW – South $35.00
Regional NSW – West $40.00
ACT $35.00
Melbourne Metro $35.00
Regional VIC $40.00
Adelaide Metro $40.00
Regional SA – Near $45.00
Regional SA – Far $50.00
Perth Metro $45.00
Regional WA – Near $50.00
Regional WA – Far $80.00
Northern Territory $80.00
Tasmania $80.00
If you spend more than $500.00 (excluding GST and fees) but less than $1,000.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:
Delivery Area Freight & Shipping Charge
Brisbane Metro $30.00
SEQ Region 1 $30.00
SEQ Region 2 $30.00
Regional QLD – South $35.00
Regional QLD – Central $40.00
Regional QLD – North $40.00
Regional QLD – Far North $45.00
Regional QLD – West $45.00
Sydney Metro $42.50
Regional NSW – North $45.00
Regional NSW – South $45.00
Regional NSW – West $50.00
ACT $45.00
Melbourne Metro $45.00
Regional VIC $50.00
Adelaide Metro $50.00
Regional SA – Near $55.00
Regional SA – Far $60.00
Perth Metro $55.00
Regional WA – Near $65.00
Regional WA – Far $90.00
Northern Territory $90.00
Tasmania $90.00
ORDER LEVEL 5
If you spend more than $1,000.00 (excluding GST and fees) but less than $4,000.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:
Delivery Area Freight & Shipping Charge
Brisbane Metro $40.00
SEQ Region 1 $40.00
SEQ Region 2 $40.00
Regional QLD – South $45.00
Regional QLD – Central $50.00
Regional QLD – North $50.00
Regional QLD – Far North $55.00
Regional QLD – West $55.00
Sydney Metro $52.50
Regional NSW – North $55.00
Regional NSW – South $55.00
Regional NSW – West $60.00
ACT $55.00
Melbourne Metro $55.00
Regional VIC $60.00
Adelaide Metro $60.00
Regional SA – Near $65.00
Regional SA – Far $70.00
Perth Metro $65.00
Regional WA – Near $75.00
Regional WA – Far $100.00
Northern Territory $100.00
Tasmania $100.00
ORDER LEVEL 6
If you spend more than $4,000.00 (excluding GST and fees) but less than $8,000.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:
Delivery Area Freight & Shipping Charge
Brisbane Metro FREE
SEQ Region 1 FREE
SEQ Region 2 FREE
Regional QLD – South FREE
Regional QLD – Central $60.00
Regional QLD – North $60.00
Regional QLD – Far North $70.00
Regional QLD – West $70.00
Sydney Metro $67.50
Regional NSW – North $70.00
Regional NSW – South $70.00
Regional NSW – West $75.00
ACT $70.00
Melbourne Metro $70.00
Regional VIC $75.00
Adelaide Metro $75.00
Regional SA – Near $80.00
Regional SA – Far $85.00
Perth Metro $80.00
Regional WA – Near $90.00
Regional WA – Far $120.00
Northern Territory $120.00
Tasmania $120.00
ORDER LEVEL 7
If you spend more than $8,000.00 (excluding GST and fees)
Your order will be shipped to you FREE of charge.
The following exceptions apply to all Orders
Exception 1 - We reserve the right to charge additional freight on any large or heavy orders being shipped to remote or far regional areas. Unfortunately, the cost of shipping to these areas is very expensive and we have to pass this cost on to you with your order. If your order location fits into this category or our freight cost is much higher than the amount quoted here, we will contact you before we ship your order to advise the additional freight charge. At this time we are happy for you to cancel or amend the order if you wish. Please call us if you're not sure if this applies to your location.
Exception 2 - Very occasionally an unusually large or heavy order is placed within "normal" metropolitan or regional delivery areas. If the cost of freight for shipping these orders is unusually large, we will contact you to advise the additional freight charge for that particular order. At this time we are happy for you to cancel or amend the order if you wish.
Notwithstanding any of the above, while we genuinely aim to hold all of these prices and arrangements firm, we reserve the right to change them without notice in the event of supplier increases or changes to Company Policy.
Exception 3 - Delivery to private a home is marked with "Authority to Leave" with our couriers due to the cost of all second and consecutive deliveries if you are not home. The parcel/s are left at the front door if you have not requested any other delivery location with your order.
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