Returns Policy
This page tells you about our Returns Policy.
Here are some details about our Returns Policy. Most questions you may have are answered here but if you are unsure about anything in the Policy or just need clarification please call us and we will be happy to help.
WHAT can be returned?
We are happy for you to return any goods that don't meet your requirements, provided they are returned unused, in their original packaging and in saleable condition. Goods that have been used will only be accepted for return if they have failed to perform as they should under normal use. Normal warranty conditions apply.
If any goods arrive damaged please let us know straight away and we will replace these immediately. We may ask you for a digital photo confirming the damage, so that we can identify how the problem has occurred and take steps to prevent any recurrance.
We may not be able to accept the return of goods which have been ordered in especially for you, but if these special orders do turn out to be unsuitable, please give us a call straight away and we will see what can be done.
WHEN do items need to be returned by?
For all goods which need to be returned for whatever reason, please give us a call on 07 3217- 0088 or send an email to service@speedyschoolsupplies.com.au as soon as you know that the goods are unsatisfactory (usually within 2-3 days of delivery) and we will then make arrangements for the return.
We can't accept any claims for returns after more than 30 days from the date of the invoice, nor will we accept claims where no contact has been made and the returned goods just "turn up".
WHERE do items need to be returned to?
All goods should be returned to:
Speedy School Supplies
Unit 1/11 Moss Street
Slacks Creek Qld 4127
HOW do you return items?
After you have contacted us please pack up the items for return (you can use the original packaging if that helps - but please remove any old address labels). Make sure the package is secure and the above address is clearly displayed. After we have spoken with you we will advise the most suitable method of shipping these goods. Usually it is with Australia Post.
SHIPPING for returns?
If the goods you have ordered are damaged we may elect for you send us a digital photo of the damage and for you to dispose of them and not return them to us. If we do need these goods to be returned to us we will pay for the cost of this and advise how the return is to be done.
Similarly, if we have sent or packed the wrong items - we will pay for the cost of the return shipping and for the cost of shipping the replacement goods.
For items that you decide are not suitable or not what you wanted, while we may well credit you for the cost of the actual items, the cost of returning these items to us is yours, but again, please contact us before you send these items back to us.
CREDIT for returns?
Once the above processes have been completed and any returned items that are eligible for credit have been satisfactorily received back at our warehouse we will process the credit to your account without delay (usually within 1 or 2 days). We will contact you if there are any outstanding issues.
HELP?
If you need any help with any part of our Returns Policy please give us a call on 07 3217-0088 and we will be happy to help.
We hope this information was helpful to you.
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